Return & Refund Policy

At Inspac, we strive to provide a smooth and reliable shopping experience. Please read this policy carefully before placing your order.

Return Eligibility

We only accept returns or replacements if the product is received physically damaged at the time of delivery.

To be eligible for a return or replacement, you must:

  • Report the issue within 24 hours of delivery.

  • Record a continuous unboxing video starting before opening the package.

  • Provide clear photos and videos showing both the damaged packaging and damaged product.

  • Share your order number along with the supporting evidence.

Requests submitted after 24 hours of delivery or without valid visual proof will not be eligible for return, refund, or replacement.

Non-Returnable Situations

Returns, refunds, or exchanges will not be accepted for:

  • Change of mind

  • Incorrect product selection

  • Minor colour or design variations

  • Products that have been used or damaged after delivery

  • Orders refused at the time of delivery

  • Damage reported without a valid unboxing video

  • Requests made after the reporting period has expired

Cancellation Policy

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

To request a cancellation before shipment, contact us immediately at:

Email: support@inspac.store

Reporting a Damaged Order

If your order arrives damaged, please contact us within 24 hours of delivery.

Email: support@inspac.store

Please include:

  • Order Number

  • Photos of the outer package

  • Clear images of the damaged product

  • Complete unboxing video

Our team will review your request within 2–3 business days.

Refund Mode & Processing Time

If your return or refund request is approved after verification:

  • Refunds for prepaid orders will be credited to the original payment method used during purchase.

  • Refunds for Cash on Delivery (COD) orders will be processed via bank transfer (NEFT/IMPS/UPI) after the customer's bank details are verified.

  • Approved refunds are processed within 7–10 business days after approval.

  • The time taken for the amount to reflect depends on your bank or payment provider.

Contact Us

If you have any questions regarding your order or this policy, please contact us:

Email: support@inspac.store